Terms and Conditions — Service Agreement

Pending: the conditions under which using the platform implies acceptance of these terms.

Pending: the scope of Connect One as an intermediary platform for managing WhatsApp Business campaigns and conversations.

Pending: conditions for creating accounts, responsibility for credentials, and access roles.

Pending: prohibited conduct, misuse, and consequences of non-compliance.

Pending: the obligation to comply with Meta's WhatsApp Business Platform policies when sending messages and templates, and the consequences of non-compliance (number suspension, etc.).

Pending: ownership of the software, brand, and platform content.

Pending: the scope of ZC Mayoristas' liability for service interruptions, data loss, or third-party actions (including Meta).

Pending: expected service level, scheduled maintenance, and handling of interruptions.

Pending: the conditions under which the service or an account may be terminated.

Pending: how and when these terms may be updated, and how users will be notified.

Pending: applicable Colombian law and the competent jurisdiction in the event of a dispute.

Pending: email and/or official channel for questions about these terms.